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Last week saw some interesting developments in terms of redress design and the role that research plays in such design. The National Audit Office published a report into complaints handling in the public sector, highlighting the need for analysis of data on complaints, and the Ministry of Justice has announced the terms of reference for its post-implementation … Continue reading
Two upcoming conferences will be of interest to UKAJI: 10-11 September 2015 The Transformation of Consumer Dispute Resolution in the EU University of Leicester 3-4 December 2015 The Power of Mediation Queen Margaret University, Edinburgh The Transformation of Consumer Dispute Resolution in the EU College Court, University of Leicester, 10-11 September 2015 Sponsored by … Continue reading
A workshop examining administrative justice in Scotland will be held at the University of Glasgow on 20 May 2015, 1-4.30pm. The workshop is free and will be of interest to policy makers, the judiciary, researchers, consumer advisers, regulators and ombudsmen and complaint handlers. The programme can be found here: Workshop Invitation and Programme – UKAJI 20 … Continue reading
By Tom Mullen, University of Glasgow, and Chris Gill, Queen Margaret University Scotland continues to demonstrate innovation and distinctiveness in its approach to administrative justice. A current proposal before the Scottish Parliament involves granting the Scottish Public Services Ombudsman (SPSO) a new appeal jurisdiction. This will involve the SPSO considering the merits of decisions reached … Continue reading
Varda Bondy, Margaret Doyle, and Carolyn Hirst This month saw the publication of a Nuffield Foundation-funded mapping study on the use of informal resolution by ombudsmen (download here), launched at two events in London (at the Nuffield Foundation) and Edinburgh (at Queen Margaret University). Both were attended by practitioners and representatives from administrative justice fora from … Continue reading
Essex CAJI 