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Handling of complaints by immigration detainees needs urgent overhaul, according to Medical Justice and Lord Ramsbotham, writes Margaret Doyle. On 24 November 2014, Lord Ramsbotham wrote to the Home Secretary urging her to initiate an urgent review of the handling and investigation of complaints made by immigration detainees. His letter followed a conference at the House … Continue reading
Following a one-day hearing, Mr Justice Jay handed down an ex tempore judgment on 2 December 2014 in R (on the application of Morris) v Health Services Commissioner, finding in favour of the Defendant, more commonly known as the Parliamentary and Health Services Ombudsman (the “Ombudsman”). The case concerned the relatively narrow legal issue as to the … Continue reading
Margaret Doyle It is an ‘iceberg hidden beneath the cold unfriendly waters of the NHS complaints systems’, the final and fatal mix of a toxic cocktail where ‘complaints go unheard and lessons unlearned’. This is the damning conclusion of the Patients Association (PA) in a recently published report on the Parliamentary and Health Service Ombudsman … Continue reading
The House of Commons Public Administration Select Committee published its latest report about complaints on 14 April 2014. It concludes 82. The exposure of the failure of Mid Staffordshire Hospital, the Mid Staffordshire NHS Hospital Trust and of NHS leadership to hear both the complaints of patients and their families, and the complaints of their … Continue reading
Essex CAJI 