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System design

This category contains 90 posts

Administrative justice – A primer for policymakers and those working in the system

By Joe Tomlinson and Robert Thomas This is a short primer targeted at those working within administrative justice. It provides an accessible overview of the key models of administrative justice in the academic literature. What is administrative justice? This is no single answer to this question. On the contrary, there is an ongoing discussion about … Continue reading

Research opportunity: Equality and Human Rights Dispute Resolution – mapping gaps in provision

The Equality and Human Rights Commission (EHRC) is undertaking a scoping project to explore ways of increasing access to effective and efficient dispute resolution for equality and human rights disputes, outside the courts and tribunals system. In particular, the EHRC is considering whether it would be appropriate for the Commission to play a greater role in … Continue reading

Consumer justice in the dock as legal system juggles competing schemes

Are the EU ADR Directive and the proposals for an online court likely to work together to bring in an era of greater access to justice for those with low-value disputes? Or are they parallel initiatives that expose a gap? Pablo Cortes has been researching, from a socio-legal perspective, the main consumer ADR schemes operating in … Continue reading

Journey to Nowhere: The ADR Directive, airline complaints and the Civil Aviation Authority

New requirements for service providers to signpost consumers to independent redress have been in force in the UK since October 2015. This post examines the effectiveness of the UK’s implementation of the EU ADR Directive in light of the practicalities of regulation and the accreditation of redress providers, focusing on compliance by the airline industry … Continue reading

Courts and tribunals and the search for the holy ADR/ODR grail

What role does ADR have in administrative justice? And how might proposals for an online court feature in tribunals? Last November, Sir Jeremy Sullivan delivered a lecture in which he argued that challenges of maladministration should be dealt with not by the courts but by ombuds schemes. He also renewed the call for taking a holistic approach to administrative … Continue reading