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System design

This category contains 90 posts

Invitation: Complaints Research Report Launch

The UK Administrative Justice Institute (UKAJI) and the University of Glasgow are pleased to invite you to the launch of a new research report: Scotland’s Model Complaint Handling Procedures When: Thursday 26 October, 4pm Where: Halliday Room, School of Law, 5-9 the Square, University of Glasgow The report was commissioned by UKAJI to explore innovative developments … Continue reading

A Case for Change

By Nick Bennett The Public Services Ombudsman for Wales, Nick Bennett, explores the need for changes to his office proposed in draft legislation. It’s an interesting time to be involved in administrative justice in Wales, with a new Public Services Ombudsman (Wales) Bill having been recently introduced by the Finance Committee of the Welsh Assembly … Continue reading

Administrative justice in the wake of I, Daniel Blake

By Nick O’Brien In this article (published in Political Quarterly), Nick O’Brien argues that Ken Loach’s film, I, Daniel Blake, invites deep reflection on the relationship between the individual and the state, and, more particularly, on the role of administrative justice in restoring a re-imagined sense of citizenship. Drawing on earlier debates from the 1950s, as well … Continue reading

Administrative Justice in Wales and Comparative Perspectives

  By Sarah Nason The 15th September 2017 saw publication of Administrative Justice in Wales and Comparative Perspectives (University of Wales Press) (AJWCP). Publication coincided with the Legal Wales Conference at which The Rt Hon Lord Thomas of Cwmgiedd Lord Chief Justice of England and Wales praised the achievements of the Legal Wales movement over … Continue reading

New research: Kafkaesque and demoralising: how online critics perceive the UK’s public service ombuds

This post gives an overview of a recent study of ‘ombuds watchers’ and their online criticism of the public service ombud schemes, including the PHSO, LGO and SPSO. The researchers, Chris Gill (University of Glasgow) and Naomi Creutzfeldt (University of Westminster), have published a paper about the research: ‘The ‘Ombuds Watchers’: Collective Dissent and Legal … Continue reading