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The Transforming Complaint Resolution website has been created by Chris Gill, Carolyn Hirst and Jane Williams. Collectively we are academics, researchers and practitioners who have an interest in complaint handling, conflict resolution, and administrative justice. Together we believe that much of the transformational potential of complaints remains unrealised and unrecognised. And our common intent is … Continue reading
Administrative Law Challenges in the Information Commissioner’s Office Age Appropriate Design Code By Jonathan Collinson (University of Huddersfield) The Information Commissioner’s Office (ICO) Age Appropriate Design Code is a collection of 15 principles to set expectations of how children’s personal data should be processed in order to be compliant with UK data protection law. Its … Continue reading
Immigration complaints (part 2) By Robert Thomas (University of Manchester Law School) This is the second of three blogs on immigration complaints. This first blog examined the key trends, features, and criticisms of immigration complaints. This blog looks at the outcomes of immigration complaints and discusses the importance of government collecting data on complaint outcomes. … Continue reading
Immigration complaints (Part I) By Robert Thomas (University of Manchester) This is the first of three blogs that consider immigration complaints, an important topic of administrative justice. This first blog will examine the key trends, features, and criticisms of immigration complaints. The second blog will examine complaint outcomes and the importance of government collecting data … Continue reading
Preventing exclusion in an age of digitalisation By Jo Hynes (Research Fellow, Public Law Project and PhD candidate, University of Exeter) This blog piece summarises the full rapporteur’s briefing available on the Public Law Project website. Despite significant benefits, the ongoing HMCTS reform programme’s commitment to digital justice poses significant challenges, not least in the … Continue reading
Essex CAJI 