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APPG on Consumer Protection – Report from the Ombudsman Inquiry. By Gavin McBurnie The All-Party Parliamentary Group on Consumer Protection (the Group) published the report of its inquiry into ombuds on Wednesday 30 January 2019. The inquiry was the result of ‘long-standing concerns about the wide variation in the standards of complaints handling and … Continue reading
Report on the Administrative Justice Council Academic Panel’s Pop-up event, 12 February 2019 By Margaret Doyle Administrative justice met The Apprentice at a pop-up event organised by the Academic Panel of the Administrative Justice Council earlier this month. At what was badged a ‘speed-dating’ event for researchers, representatives of organisations interested in … Continue reading
Defining vulnerability in the enforcement of public debts Jennie Bunt This is a revised version of an original blog-post on the website of The Justice Gap Testing the boundaries of definitions When the accessibility of justice is threatened, considerable strain is placed on legal definitions. Such definitions carve out the boundaries of, for … Continue reading
Brexit and Administrative Justice: An Early Analysis (Part II – Emerging Trends) By Joe Tomlinson In a previous post in this series, I introduced a framework for understanding trends in law and administration during the Brexit process. That framework had three parts: internal organisation issues; external coordination issues; and substantive legal issues. In this … Continue reading
By Chris Gill and Carolyn Hirst Being Complained About: Good Practice Principles and Guidelines New guidance is being published today, which aims to help organisations provide better support to employees who have been subject to a complaint. Research shows that being complained about can significantly affect employees’ health, wellbeing, and work practice: 71% … Continue reading
Essex CAJI 