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By Dr Nick O’Brien In December 2016, the Cabinet Office published the draft Public Service Ombudsman Bill, setting out its proposals for bringing together the responsibilities of the current Parliamentary and Health Service Ombudsman and the Local Government Ombudsman to create a new organisation with strengthened governance and accountability for complaints about public services in England. This review explores what research has been … Continue reading
By Nial Vivian On 1 November 2017, MoneySavingExpert (MSE) published a report into the ability of ombud schemes to fulfil their purpose. They concluded that ombud schemes are perceived as biased by many users, that compliance with ombuds’ processes and decisions is poor, and that a tightening of regulations around the use of the title … Continue reading
The University of Glasgow is seeking expressions of interest from potential PhD candidates interested in applying for an ESRC or Carnegie studentship to conduct research on specific aspects of the work and role of ombuds, including human rights, decision-making and digitalisation. The University of Glasgow invites expressions of interest from potential PhD candidates interested in applying … Continue reading
A conference co-organised by the Scottish Public Services Ombudsman (SPSO), Queen Margaret University (QMU), and the University of Glasgow took place in Edinburgh on Tuesday 5 December. The conference explored how best to support public-service employees who have been subject to a complaint. The conference launched an SPSO report on ‘Making Complaints Work for Everyone’. … Continue reading
Parliament Note: Some Parliamentary items are included under subject-specific headings below. Committee stage debate on the EU (Withdrawal) Bill continues in the House of Commons. The Government has suffered its first defeat on the Bill on an amendment tabled by Dominic Grieve, which provides that ministers’ powers to implement the Brexit withdrawal agreement by order … Continue reading
Essex CAJI 