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The Department for Business, Innovation and Skill (BIS) has issued its response on its consultation on proposals for upgrading the provision of alternative dispute resolution for consumers. The proposals were triggered by the EU Consumer ADR Directive, but at the same time map conveniently onto the Government’s current civil justice agenda of moving dispute resolution … Continue reading
Margaret Doyle It is an ‘iceberg hidden beneath the cold unfriendly waters of the NHS complaints systems’, the final and fatal mix of a toxic cocktail where ‘complaints go unheard and lessons unlearned’. This is the damning conclusion of the Patients Association (PA) in a recently published report on the Parliamentary and Health Service Ombudsman … Continue reading
Varda Bondy, Margaret Doyle, and Carolyn Hirst This month saw the publication of a Nuffield Foundation-funded mapping study on the use of informal resolution by ombudsmen (download here), launched at two events in London (at the Nuffield Foundation) and Edinburgh (at Queen Margaret University). Both were attended by practitioners and representatives from administrative justice fora from … Continue reading
The House of Commons Public Administration Select Committee published its latest report about complaints on 14 April 2014. It concludes 82. The exposure of the failure of Mid Staffordshire Hospital, the Mid Staffordshire NHS Hospital Trust and of NHS leadership to hear both the complaints of patients and their families, and the complaints of their … Continue reading
Essex CAJI 