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The core function of public services ombuds is to investigate complaints from individuals about “maladministration” by public bodies which has caused injustice. But ombuds have developed several other important functions designed to improve people’s experiences of public services. For example, as seen in the Council of Europe’s 2019 Venice Principles, ombuds are developing a role … Continue reading
Robert Thomas (Professor, University of Manchester) In 2021, the Northern Ireland Public Services Ombudsman published the report of its own-initiative investigation into Personal Independence Payments (PIP). It is a huge juggernaut of a report full of meticulously detailed case-studies, findings and recommendations about the administration of PIP in Northern Ireland (NI). The Ombudsman made an … Continue reading
Robert Thomas (Professor of Public Law, University of Manchester) What happens when the Parliamentary and Health Service Ombudsman (PHSO) finds maladministration by central government, recommends a remedy, but this is then rejected by government? This a timely issue to consider. In 2022, the PHSO published the Earl report which made findings of maladministration and injustice … Continue reading
Robert Thomas is a Professor of Public Law the University of Manchester One of the oldest issues with the Parliamentary and Health Service Ombudsman (PHSO) is the MP filter. People who want to complain to the PHSO about a government department or other public body must have their complaint referred to the ombudsman by an … Continue reading
By Robert Thomas (University of Manchester) In January 2022, the Parliamentary and Health Service Ombudsman (PHSO) published its report into the handling, by the Department for Work and Pensions (DWP), of the migration of a disability benefit claimant, Mrs U, to Employment and Support Allowance (ESA). More specifically, the key issues are: (a) whether the … Continue reading
Essex CAJI 