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On 5 December 2016, the Cabinet Office published the draft Public Service Ombudsman Bill, setting out its proposals for bringing together the responsibilities of the current Parliamentary and Health Service Ombudsman and the Local Government Ombudsman to create a new organisation with strengthened governance and accountability for complaints about public services in England. The Bill has had a long gestation, … Continue reading
On 5 December 2016, the Cabinet Office published the draft Public Service Ombudsman Bill, setting out its proposals for bringing together the responsibilities of the current Parliamentary and Health Service Ombudsman and the Local Government Ombudsman to create a new organisation with strengthened governance and accountability for complaints about public services in England. The Bill has had a long gestation, … Continue reading
Parliament The Investigatory Powers Bill has completed report stage and third reading in the House of Commons. Labour won a number of concessions from the Government, including an overarching privacy clause, stronger protections for sensitive and confidential material, and a review of the necessity and utility of bulk powers. David Anderson QC will conduct the … Continue reading
Researchers at the London School of Economics School of Social Psychology have developed a tool to support healthcare organisations to analyse and aggregate data from patient complaints in order to improve service monitoring and organisational learning. This report, The Healthcare Complaints Analysis Tool: development and reliability testing of a method for service monitoring and organisational … Continue reading
Parliament The Immigration Bill has completed its passage through the House of Commons and had first reading in the House of Lords. Second reading is scheduled for 22 December. SNP MP Neil Gray initiated a Westminster Hall debate on benefit sanctions. Mr Gray expressed concern that sanctions are being imposed too hastily and with increasing … Continue reading
Essex CAJI 