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Consumer-citizens

This category contains 44 posts

What’s new in administrative justice, September 2015

Parliament On 10 September Parliament will debate the findings of the All Party Parliamentary Group on Migration’s Inquiry into immigration detention. Appointments to the newly formed Intelligence and Security Committee have been announced. Members include former Attorney General, Dominic Grieve, Angus Robertson, Westminster leader of the SNP, and George Howarth, who was a member of … Continue reading

Why redress design is important, and the role of research

Last week saw some interesting developments in terms of redress design and the role that research plays in such design. The National Audit Office published a report into complaints handling in the public sector, highlighting the need for analysis of data on complaints, and the Ministry of Justice has announced the terms of reference for its post-implementation … Continue reading

Conference announcements and call for papers

Two upcoming conferences will be of interest to UKAJI: 10-11 September 2015 The Transformation of Consumer Dispute Resolution in the EU University of Leicester   3-4 December 2015 The Power of Mediation Queen Margaret University, Edinburgh The Transformation of Consumer Dispute Resolution in the EU College Court, University of Leicester, 10-11 September 2015 Sponsored by … Continue reading

Analysis: Richard Kirkham on the Government’s plans for consumer ADR: Innovation or more of the same

The Department for Business, Innovation and Skill (BIS) has issued its response on its consultation on proposals for upgrading the provision of alternative dispute resolution for consumers. The proposals were triggered by the EU Consumer ADR Directive, but at the same time map conveniently onto the Government’s current civil justice agenda of moving dispute resolution … Continue reading