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New requirements for service providers to signpost consumers to independent redress have been in force in the UK since October 2015. This post examines the effectiveness of the UK’s implementation of the EU ADR Directive in light of the practicalities of regulation and the accreditation of redress providers, focusing on compliance by the airline industry … Continue reading
The user perspective is widely seen as an understudied aspect of administrative justice. A new report provides useful insights into one aspect of this: complainants’ expectations and experiences of ombud schemes, across public- and private-sector complaints. The report, by Dr Naomi Creutzfeldt, is the final report in her ESRC-funded project ‘Trusting the middle-man: Impact and … Continue reading
Grainne McKeever reports on a new report and a policy seminar in Northern Ireland addressing the issues and challenges of social security changes and how to mitigate the impact of the reforms. Welfare Reform Mitigations Working Group report The independent Welfare Reform Mitigations Working Group has produced its report into how the additional funds of £585 million, … Continue reading
“Running parallel to the steady erosion, at least in England and Wales, of what we had come, perhaps complacently, to regard as an entrenched human right, the seminar series on which this book is based looked carefully and realistically at both sides of the issue: the shrinking availability of public funds and the practical … Continue reading
‘You know, somebody actually complimented me on my driving today. They left a little note on the windscreen. It said “Parking Fine”.’ Comedian Tommy Cooper by Margaret Doyle We all know that parking and parking tickets are highly emotive issues. A Direct Line poll this year found that parking charges are the fee consumers hate … Continue reading
Essex CAJI 