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On Tuesday 5 December 2017, the Scottish Public Services Ombudsman, Queen Margaret University, and the University of Glasgow will be hosting a one day conference on the impact of complaints on the health, well being, and performance of public service employees who have been subject to a complaint. The conference will take place at Queen … Continue reading
By Tom Mullen, Chris Gill and Nial Vivian Tom Mullen, Chris Gill, and Nial Vivian have published a report of their research into Scotland’s new arrangements for public service complaint handling. The research was funded by the UK Administrative Justice Institute (UKAJI) and the Nuffield Foundation. The report is being formally launched today at a … Continue reading
The UK Administrative Justice Institute (UKAJI) and the University of Glasgow are pleased to invite you to the launch of a new research report: Scotland’s Model Complaint Handling Procedures When: Thursday 26 October, 4pm Where: Halliday Room, School of Law, 5-9 the Square, University of Glasgow The report was commissioned by UKAJI to explore innovative developments … Continue reading
By Nick Bennett The Public Services Ombudsman for Wales, Nick Bennett, explores the need for changes to his office proposed in draft legislation. It’s an interesting time to be involved in administrative justice in Wales, with a new Public Services Ombudsman (Wales) Bill having been recently introduced by the Finance Committee of the Welsh Assembly … Continue reading
This post gives an overview of a recent study of ‘ombuds watchers’ and their online criticism of the public service ombud schemes, including the PHSO, LGO and SPSO. The researchers, Chris Gill (University of Glasgow) and Naomi Creutzfeldt (University of Westminster), have published a paper about the research: ‘The ‘Ombuds Watchers’: Collective Dissent and Legal … Continue reading
Essex CAJI 