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There was a very good turnout for our workshops on research at the Ombudsman Association annual conference in Loughborough last week. The opening plenary session of the conference suggested that research would be a recurring theme throughout the conference. Dr David Halpern of the Behavioural Insights Team discussed the way organisations can influence behaviour through … Continue reading
The Welsh Assembly today published a report on enhancing the powers of the Public Services Ombudsman for Wales (PSOW). The report, the result of an inquiry into the ombudsman conducted by the Assembly’s Finance Committee, includes a recommendation that the ombudsman should have the power to initiate an investigation without first having received a complaint … Continue reading
By Richard Kirkham, University of Sheffield, and Brian Thompson, University of Liverpool Talk of reform and renewal of the public service ombudsman sector has a long history (eg see our work), but across the UK it would seem that we have at last reached a significant tipping point from which the British version could mature into … Continue reading
Handling of complaints by immigration detainees needs urgent overhaul, according to Medical Justice and Lord Ramsbotham, writes Margaret Doyle. On 24 November 2014, Lord Ramsbotham wrote to the Home Secretary urging her to initiate an urgent review of the handling and investigation of complaints made by immigration detainees. His letter followed a conference at the House … Continue reading
Margaret Doyle It is an ‘iceberg hidden beneath the cold unfriendly waters of the NHS complaints systems’, the final and fatal mix of a toxic cocktail where ‘complaints go unheard and lessons unlearned’. This is the damning conclusion of the Patients Association (PA) in a recently published report on the Parliamentary and Health Service Ombudsman … Continue reading
Essex CAJI 