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By Richard Kirkham This post was originally published on OA News, the online newsletter of the Ombudsman Association, on 22 December 2015. It is re-posted with permission of the author and the Ombudsman Association. In a pleasant Christmas present for ombudsman watchers, the Cabinet Office has published a response to its summer consultation on proposals … Continue reading
In this blog post, Naomi Creutzfeldt, University of Oxford, discusses the findings concerning UK ombudsmen schemes in her ESRC-funded comparative study of ombudsmen in Europe. More information is available on her project website; a report summarising findings of the UK study, and additional individual ombudsmen reports, are also available here. By Naomi Creutzfeldt The research … Continue reading
In this blog post, Della Reynolds, Co-ordinator of the PHSO Pressure Group, explains why a focus on restorative justice would help empower complainants who use ombuds schemes. By Della Reynolds Legal definition: The need to repair the harm done through a process of negotiation, mediation, victim empowerment and reparation. Colloquial definition: Don’t get mad, get … Continue reading
In this post, Richard Kirkham, Senior Lecturer in Public Law at the School of Law, University of Sheffield, explores the problems with regulation of redress in light of the implementation in the UK of the EU ADR Directive. He argues that this is an issue for all branches of justice, including the administrative justice system, because it is part of a number of reforms … Continue reading
Last week saw some interesting developments in terms of redress design and the role that research plays in such design. The National Audit Office published a report into complaints handling in the public sector, highlighting the need for analysis of data on complaints, and the Ministry of Justice has announced the terms of reference for its post-implementation … Continue reading
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