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M Doyle

M Doyle has written 281 posts for Essex CAJI

Developing an approach for consideration of human rights in casework

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How do you develop a human rights approach to investigating complaints about public services? Here Jenny Strinati, Investigation Manager for the Public Services Ombudsman for Wales, explains the way her organisation is facing the challenge. By Jenny Strinati Background Having been a slightly blurred part of ombuds work for many years, the spotlight has now been firmly … Continue reading →

No end of searching: A comment on the draft Public Service Ombudsman Bill 2016

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On 5 December 2016, the Cabinet Office published the draft Public Service Ombudsman Bill, setting out its proposals for bringing together the responsibilities of the current Parliamentary and Health Service Ombudsman and the Local Government Ombudsman to create a new organisation with strengthened governance and accountability for complaints about public services in England. The Bill has had a long gestation, starting with … Continue reading →

Oral and paper tribunal appeals, and the online future

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By Robert Thomas There has been some discussion recently here and here about oral and paper appeals and the possible impact of online dispute resolution. In light of that, this contribution offers some data and thoughts on the issue. Data The data concern 1.7 million first-tier social security appeals determined over the years 2000-15 and … Continue reading →

A service user perspective of the draft legislation for the new Public Service Ombudsman

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On 5 December 2016, the Cabinet Office published the draft Public Service Ombudsman Bill, setting out its proposals for bringing together the responsibilities of the current Parliamentary and Health Service Ombudsman and the Local Government Ombudsman to create a new organisation with strengthened governance and accountability for complaints about public services in England. The Bill has had a long gestation, … Continue reading →

From the Upper Tribunal (Immigration and Asylum) Chamber: the Home Office must pay regard to the importance of appeal rights when enforcing immigration law

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A recent decision of the Upper Tribunal (Immigration and Asylum Chamber) highlights the need for the Home Office to exercise its powers rationally and fairly when enforcing immigration law. In this post Robert Thomas analyses the decision and its importance. By Robert Thomas The recent decision of the Upper Tribunal (Immigration and Asylum Chamber) – … Continue reading →

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